Demand Response

July 2, 2012
Temperatures are rising, humidity is increasing, and the ACEEE Behavior crew decided that July was the perfect time to conduct research across the deepest of the Deep South. Laissez le bon temps...
April 19, 2012
Recently I spoke at the 2012 E Source Utility Customer Experience Conference in Charlotte, where I was invited to talk about user-centered design and the role of ethnography in helping utilities...