Penni McLean-Conner is the chief customer officer and senior vice president of Customer Group for Eversource Energy. She is responsible for providing Eversource Energy’s 3.5 million electric and gas customers with high-quality customer service and delivering a cost-effective portfolio of electric and gas energy efficiency programs. Ms. McLean-Conner has over 25 years of experience in the utility business and has authored two books, Customer Service: Utility Style, and Energy Efficiency: Principles and Practices, which was published in early 2009.
Ms. McLean-Conner holds a BS in industrial engineering from North Carolina State University and is a registered professional engineer. She is active in the industry and her community, serving on several boards beside ACEEE's including the Northeast Energy Efficiency Partnership (NEEP) and the Consortium of Energy Efficiency (CEE).